Shipping Policy

Last updated: January 08, 2025

At Lymixape, we are committed to providing you with a transparent and efficient shopping experience. This policy explains in detail how we process, package, and deliver your order, along with the costs and timelines involved.

1. Shipping Area

Currently, we only ship to addresses within the United States.

We do not support delivery to:

• PO Boxes

• Military addresses (APO/FPO/DPO)

• U.S. overseas territories (e.g., Puerto Rico, Guam)

2. Shipping Costs

We apply simple, transparent shipping fees:

• Standard Shipping Fee: Flat rate of $150 per order

• Free Shipping: On all U.S. orders over $1800

All shipping costs are calculated automatically and displayed clearly at checkout before you confirm your order.

3. Processing Time & Delivery

To make sure you receive your shelf as quickly as possible, we divide the timeline into two stages:

• Processing Time: 1–2 business days (Monday–Friday, excluding U.S. public holidays)

• Transit Time: 4–6 business days (Monday–Friday, excluding U.S. public holidays)

• Order Cut-Off Time: Orders placed by 2:00 PM CST will begin processing the same business day. Orders placed after this time are processed the next business day.

With this schedule, most customers receive their shelves within 1–2 weeks of placing an order.

4. Example Timeline

To give you an idea:

• Monday (Day 0): You place an order at 3:00 PM CST. It will begin processing on Tuesday.

• Tuesday–Wednesday (Day 1–2): Your order is packed, inspected, and shipped. You receive a shipping confirmation email with tracking details.

• Next 4–6 business days: The carrier delivers the package to your address.

• Result: Your wall shelf typically arrives between the following Tuesday and Wednesday.

5. Track Your Order

As soon as your order ships, you will receive a confirmation email with:

• A tracking number

• A direct link to the carrier’s website to follow your delivery

Please allow 24–48 hours for tracking information to appear in the carrier’s system.

6. Damaged or Lost Goods

a. Damaged in Transit
If you receive a damaged shelf:

• Contact our support team within 72 hours of delivery

• Provide your order number and clear photos/videos of the product and packaging

We will review your case promptly and provide a solution, such as a replacement or a refund.

b. Lost Package
If your order has not arrived within 14 business days and tracking has not updated for 7 consecutive days, please contact us. We will work with the carrier to investigate. If the package is confirmed lost, we will reship or refund your order.

7. Cancel an Order

You may request cancellation if your order has not yet been processed or shipped. Since we process orders quickly, please contact us within 24 hours of purchase.

If your order has already been transferred to the carrier (tracking number issued), cancellation is no longer possible. In that case, you may refer to our Return & Refund Policy.

8. Refund and Returns Policy

For details on how to return an item, please see our Return & Refund Policy page.

9. Questions or Support?

For assistance, please contact us:

• Address: 534 E N 18th St, Abilene, TX 79601

• Email: [email protected]

• Phone: +1 (325) 382-5257

• Support Time: Mon–Sun: 8:00 AM – 5:00 PM CST

Our customer support team is always ready to help you